13/09/2022

Dear Patients

We are in the process of changing the way patients are allocated a usual GP at the surgery. Going forward patients who are 65 and over or in a disease group (at risk) will be allocated a usual GP. All other patients will be allocated a generic GP and will be able to see any of our clinicians.

Those 65 and over or at risk will stay with their current GP. Patients allocated to a GP who has left the practice will be allocated to another GP.

Please note that all patients are registered with the practice and not their allocated GP.

The above change will help us direct the right care to patients and allow other patients to have flexibility in consulting with any clinician.

Kind Regards

Cross Keys Practice

From the 1st April 2015 every practice is required to allocate an accountable GP to all patients including children under contract with NHS England. Your usual doctor in the contract is referred to as “your named accountable GP”. The role of the named GP is to take responsibility for the co-ordination of all appropriate services and ensure they are delivered where required (based on the named GP’s clinical judgement) to each of their patients. The named GP will deal with all correspondence received from hospitals and other organisations regarding your care, and will review any repeat medication you have. Having a “named GP” does not mean that this is the only doctor or clinician at the practice who will provide you with care. If you need to be seen urgently this may be with any of the doctors working that day.

If you want to check who your named GP is, please ask our receptionists who will be happy to help.

If you have a preference for your named GP please let us know and we will make every effort to accommodate this request.