We are currently reviewing the appointment system with a view to releasing more online bookable and prebookable appointments. This is still being worked on and we will release further information when it is available. We are still/have been seeing patients face to face, but still operate a telephone first service.
From 16th March we moved to a telephone first model for all appointment requests for GPs and Nurse Practitioners. This has helped to reduce the footfall in the practice and has lowered the risk to patients and staff. For all requests we will ask you for a brief description of the problem and you will be telephoned back by one of our clinical team and invited in for an appointment if deemed to be necessary. Telephone consultations can also be booked via our appointments online system. Nurse and HCA appointments can be booked via reception, please phone the surgery.
If you would like to speak to a Doctor please book online via Appointments Online or contact the surgery on 01844 344488. After speaking with you, the doctor will invite you in for an appointment if deemed necessary.
Every patient has a registered usual doctor and we encourage patients to consult with their own doctor where possible as we believe this improves continuity of care.
We offer an extra 7.25 hours per week of appointments outside our normal working day. These appointments will vary from week to week.
- Early mornings from 07:00
- Evenings until 20:00
They will also be split between the Risborough and Chinnor locations.
All appointments will be pre-booked only.
We are unable to offer any walk-in or emergency appointments and we would ask that you use the normal out of hours service, NHS 111.
We would also ask those patients who can attend during our normal hours, to continue to do so, leaving the extended hours for those patients who find it difficult to attend during the day.
The Cross Keys Practice is a training practice, meaning that we take doctors who have been working in hospitals and train them to be GPs. The job title of the training doctor is 'GP Registrar'. Dr Neale is currently our GP Trainer, but all of the practice team are involved in the training to some extent.
We sometimes also have medical students in the practice who are gaining experience of a whole variety of doctors' jobs.
On occasion, there might be a doctor or student in on your consultation; this is an important part of GP training. You will always be warned about this before you go in. If you would rather not have someone else sitting in then you have the choice to ask the learner to sit outside for the consultation, or to re-book.
You have the right to have a Chaperone present during any examination procedure. Please speak to the doctor or a member of the reception team.
A Chaperone may be a clinical or non-clinical member of staff but should be aware of the procedural aspects of personal examinations or will be advised by the GP on the day.
If a Chaperone is not available, your consultation should be rearranged for a mutually convenient time when a Chaperone can be present.
In some instances the clinician may request a Chaperone to be present.
The doctors will visit patients at home if they are truly housebound or terminally ill. It is helpful to phone as early in the day as possible ideally before 10:30 am. Visits are usually done between morning and afternoon surgery. The doctor will always phone back first to gather more information to assess the urgency and that the problem cannot be resolved over the telephone or by referral to a more appropriate service.
Patients are reminded that the surgery is much better equipped to assess medical problems than the home environment and doctors can see many more patients in surgery in the time required for a home visit.
Please note this may be a different clinician or a visiting paramedic instead of your usual doctor.