URGENT Prescription Protocol
As of the 7th of June 2022, the practice will be implementing a new protocol for how we deal with urgent prescription requests.
Due to an increasing number of requests for repeat prescriptions to be issued urgently i.e. on the same day or less than 48 hours, we have had to review how we handle these requests in order to provide a safe and consistent service to all our patients.
Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctor and administration staff time, meaning there is less availability to a doctor for other patients and a higher risk of a prescribing error occurring.
We require 3 full working days for prescriptions. Please try to order your medications in good time in case of unexpected delays.
Many medications can be safely missed for a few days. We will not issue urgent prescriptions for items that can be brought over the counter, or for non-essential medication, and you may be informed that your medication will be processed following the normal repeat prescription process. If your medication cannot be missed the item requested will be issued.
We apologise for any inconvenience this may cause and appreciate that you may find this frustrating. This step has been implemented as a necessity to make sure we can prescribe a safe service to all our patients.
This process will be continually reviewed and updated as need.
How to Order a Repeat Prescription
You can order your repeat prescription online by signing up to online appointments. You can then also view you immunistaions, message the surgery and book a telephone consultation with your usual GP.
Please place your repeat prescription request in the box provided at Risborough or Chinnor.
Please post your repeat prescription request to the surgery. (Please enclose a self addressed envelope if you would like your prescription sent back to you).
Cross Keys Practice, 60 High Street, Princes Risborough, Bucks, HP27 0AX
Please allow 3 working days for the surgery to process your request.
Electronic Prescription Service (EPS2)
EPS2 allows patients to nominate a chosen pharmacy to receive their prescriptions electronically instead of using paper prescriptions. You can nominate a pharmacy either by telling a member of the pharmacy staff, or by completing a form at reception. You are free to change your pharmacy whenever you like. You can also collect your medication whilst on holiday as all pharmacies have the ability to download your prescription. All you need to do is tell them your nominated pharmacy.
The Practice uses an electronic system to request the script; the doctor signs it electronically and sends it electronically to the pharmacy over a secure network. They then download the prescription and dispense the medication. No more bits of paper, no lost prescriptions and a clear audit trail.
You can read more here.
Unfortunately not all prescriptions are able to be sent electronically. Any private prescriptions, controlled drugs prescriptions etc. must be collected from the surgery.
Conditions which do not usually require a doctor's prescription
Treatment can be bought 'over the counter' from pharmacists who are highly qualified and able to give advice. The medications are often cheaper than the prescription fee which will save money if you usually pay for your prescriptions. If there is doubt over the diagnosis or you are not responding to over the counter treatment a doctor will always be happy to advise further. These conditions include:
Acne, Athlete's foot, Cold sores, Conjunctivitis, Constipation, Corns, Coughs and colds, Cystitis (in adult females), Dandruff and cradle cap, Dermatitis, Diarrhoea, Ear wax, Eczema, Headache, Heartburn, Haemorrhoids (piles), Hay fever (packs of 30 antihistamine tablets now available for less than prescription fee), Insect bites and stings, Morning after pill (emergency contraception), Migraine, Muscular pain, Nicotine replacement therapy, Scabies, Sore throat, Thrush, Travel Sickness, Warts and Verrucae.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.