The Cross Keys PPG play a pivotal role in shaping their own healthcare experiences and to promote collaborative relationships between patients, healthcare providers, and communities. You will have been to the practice as a patient, meaning you can bring different ideas to Cross Keys which will help us to improve services.

What are the aims of the Patient Participation Group?

• To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
• To improve the provision of health care.
• To improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
• To provide assistance in development of new services.
• To encourage a spirit of self help and support amongst patients to improve their health and social care.

Who can join our PPG?

Anyone (18+) can join! As ever, the Patient Participation Group (PPG) are looking for more members. At the moment the PPG are not representative of the age and diversity of the Practice population and would love to see some new members with new views. The PPG meet quarterly for about 90 minutes with the Practice Managers. If you can't make a meeting, not to worry, the minutes will be circulated.

Will my views be heard?

Your views are important and will be listened to. It may not be possible to act on every suggestion, but all feedback is very valuable. Working in a spirit of mutal resoect, openness and trust, all patient's views will be discussed and, where appropriate, we will work together to provide the best outcome.

Interested or would like some more information? Contact Denys, our PPG chair, at crosskeysppg@gmail.com or pop into the surgery!

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.