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Should you have an outstanding referral and are yet to hear from the hospital with an appointment you will need to call the appropriate department at Stoke Mandeville Hospital (where we send the majority of our referrals) on 01296 838888, this is the Bookings Appointment Line and the staff there will be able to give you an update on your appointment.  Unfortunately, the Secretaries at Cross Keys Practice do not have any ‘magic numbers’ to enable them to get through any sooner. 

Should you have issues trying to make contact with the Bookings Appointment Line you can also contact the Patient Advice and Liaison Service on 01296 831120.


As a practice, we have decided to revert back to all patients having a named GP.

In 2022 patients under the age of 65 who did not have a chronic health condition were  given a generic “Dr Cross Keys Practice” status meaning their care would fall under any doctor consulting that day. This decision was made due to staffing levels within the practice. This meant the workload could be distributed evenly amongst the doctors, while giving patients continued access to a GP.

Since hiring 3 new GP Partners and 2 new GP’s we are now in a position to allocate all patients a “usual GP”. This will aid continuity of care and build stronger relationships between GP’s and  patients.The allocation process will take around a month. After this time, if you would like to know who your usual GP is, please ask when you are next in the surgery. Please do not call reception for this matter specifically.

For a full list of our GP’s and GP partners please here.


After 20 years of hard work, sadly Dr Ally Wilson will not be returning to Cross Keys Practice. She will be greatly missed by staff and patients alike.


The NHS has launched the Covid Spring Booster campaign. Cross Keys Practice will be inviting patients aged 75 and over or 18 and over with a weakened immune system (immunosuppressed). Invites will be sent via text. If you do not have a mobile phone we will contact you directly - please wait for us to contact you. The Spring Boosters will be offered at our Risborough and Chinnor surgeries on Thursday 25th April 2024 and will be Moderna. If you require another vaccine i.e. Astra Zeneca, Pfizer, you will need to contact 119 direct. If you are immunosuppressed and aged 6 months - 17 years please also contact 119 to book your booster.


The UK Health Security Agency’s (UKHSA) Chief Executive has reported an increase in measles across the country. Millions of parents and carers in England are being urged to book their children in for their missed measles, mumps, and rubella (MMR) vaccine as part of a major new NHS drive to protect children from becoming seriously unwell. Before booking please ensure you check your child’s Red Book to see if they’ve received MMR vaccinations as scheduled. This will help to avoid wasted appointments.


Please order any repeat medication you require for Christmas by Friday 15th December to ensure the surgery and the local chemists can process it in time for you. Thank you.

12.09.23 - Covid and Flu vaccinations

Cross Keys will only be offering Flu vaccinations this Autumn and we have clinics on Saturdays 7th and 14th October. These are available to book online for patients aged 65 or over, or by calling reception. For COVID vaccinations, the NHS will contact those who are eligible. People in England will be able to book their vaccinations through the NHS website, the NHS app or by calling 119 from 18 September. We will not be offering covid vaccinations in our surgeries. Housebound patients will be contacted directly regarding both flu and covid vaccinations.


We are moving to a new telephone system on Tuesday 5th September. The benefits to patients include an unlimited number of lines coming into the surgery so you will never hear an engaged tone and the offer of a call back if you are the ninth caller in the queue or above. The changover should run smoothly but please bear with us while we get used to this new system.


We have made the decision to close the Chinnor surgery all day on Fridays from August 2023. Prescriptions left in the box after 16:45 on Thursdays will not be actioned until Monday.  Requests made via the App or email will be proscessed as usual.  We apologise for any inconvenience this may cause.


We will be running clinics at our Princes Risborough surgery for Covid Spring Boosters. Eligible patients are those aged 75 and over, and those with a weakened immune system. We currently do not have sufficient vaccine for all our eligible patients but will release more appointments as the vaccine becomes available to us. You can also book your Spring Booster via the national booking system.


We will running clinics at our Princes Risborough surgery for Covid Spring Boosters. Eligible patients are those aged 75 and over, and those with a weakened immune system. We have already invited our patients with a weakened immune system and will be inviting our patients who are 75 and over next week. Please note we only have a limited supply of the vaccine.


Cross Keys Practice has a significant number of military veterans registered with us.  We are conscious that some military veterans might be affected by the 20th anniversary of the Iraq conflict. If you have been affected by this, help is available as the surgery is proud to be accredited as a veteran friendly practice by the Royal College of GPs. Help is also available via Op Courage, the veterans’ mental health and wellbeing service