Our Services

meds

Long Term Condition Reviews

Our Doctors and Practice Nurses are experienced in dealing with a range of long term conditions. Generally these conditions will need an annual review to ensure you continue to receive the best level of care. These conditions include but are not limited to:

  • Asthma
  • Cancer
  • COPD
  • Dementia
  • Diabetes
  • Heart Failure
  • Learning Disabilities
  • Mental Health
health

NHS Health Checks

NHS Health Checks are free for people who are aged 40 to 74 who do not have a range of pre-existing conditions. You should be invited to an NHS Health Check by your GP every 5 years.

If you think you are eligible but have not been invited, contact us. To find out more about an NHS Health Check click here.

Paramedic

Paramedic

We have a Paramedic who works alongside our GPs and Nurses to diagnose and treat Minor illnesses. They are highly qualified and experienced and provide in depth knowledge of a full range of Minor Illnesses. 

Use of other clinicians such as Paramedics allows our GPs to spend their time on more complex issues. 

injection

Nursing

  • Spirometry
  • Dressings
  • Leg Bandaging
  • Dopplers
  • BP
  • ECG
  • Immunisations
  • Swabs
  • Blood tests
  • Vitamin B12 injections
  • Childhood Immunisations
  • Cervical smears
  • Urinalysis
  • Drop in Woman's Clinic
services

Private Services

Please note these are all private therapists and are not employed or endorsed by the Practice

Breastfeeding Support - Luci Lishman 01494 257525

Cranial & Paediatric Osteopathy - Felicity Bertin 07970 807625

Foot care - Julia Adam 07939 574789

Acupuncture - Rebecca Cox 01844 347656 / 07768 955261

Pelvic Health Physiotherapy - Chrissie Edley 07555 131079 - does not offer appointments on the NHS

 

Contact Reception for other service

baby

Maternity and Antenatal Services

When you become aware you are pregnant, let us know. We can then arrange for the midwife to be in touch.

When you are 6 weeks postpartum we will do checks on yourself and your baby to ensure you are both healthy and have all the support on offer to you.

medical

Non NHS Services

We offer a range of Non NHS services including TWIMC letters and Private Medicals. For a full list of fees please click here.

team

PCN Services

Phoenix Health PCN has a growing, multi-disciplinary team who help our GP practice to care for and provide additional services to our patients. 

PHYSIOTHERAPY

Physiotherapists offer telephone consultations on weekday evenings and face to face appointments at Cross Keys Practice on a Saturday morning. Your GP will refer you to the physiotherapy services if appropriate.

NHS HEALTH CHECKS

Phoenix Health PCN is working with FedBucks to provide these checks on a Saturday morning at Cross Keys Practice

DRESSINGS CLINIC

A Health Care Assistant from FedBucks can do certain dressings on a Saturday morning at Cross Keys Practice. Your GP practice nurse will be able to arrange this if it is suitable for your need. Your practice will supply the dressing and you will need to bring this to your appointment.

CLINICAL PHARMACY TEAM

The PCN Pharmacy Team work closely with us to optimise the best medicines for patients by carrying out Medication Reviews, ensuring prescribing is patient focussed, safe and following the latest guidelines to produce the best possible patient outcomes.

SPECIALIST MENTAL HEALTH ADVICE

The PCN Specialist Mental Health Practitioner (MHP) is available to support and advise the practice teams on mental health in the context of complex patients, signposting, referrals to mental health teams and services, and teaching.

COMMUNITY SUPPORT TEAM

Consisting of Care Co-ordinators, Social Prescribers and Health & Well-being Coaches this team work to improve the health and well-being of patients who need non-medical help and support to improve their lives by sign posting to local services and offers of support, helping people who are feeling lonely or isolated, providing coaching to empower and motivate patients to adopt a healthier lifestyle.

books

GP Training

The Cross Keys Practice is a training practice, meaning that we take doctors who have been working in hospitals and train them to be GPs. The job title of the training doctor is 'GP Registrar'. Dr Neale is our GP Trainer, but all of the practice team are involved in the training to some extent.

We sometimes also have medical students in the practice who are gaining experience of a whole variety of doctors' jobs.

On occasion, there might be a doctor or student in on your consultation; this is an important part of GP training. You will always be warned about this before you go in. If you would rather not have someone else sitting in then you have the choice to ask the learner to sit outside for the consultation, or to re-book.

For more information click here.

world

Travel Vaccinations

We no longer offer a travel clinic at The Cross Keys Practice which means we are unable to offer travel vaccnation advice or administer any travel vaccines not available on the NHS. 

For more information on where you can get travel vaccines and what vaccines you may need click here.

Research Studies

Cross Keys is involved in clinical health research provided by South Central Regional Research Delivery Network (SC RRDN), and from time to time you may be approached to take part. Taking part in research is voluntary: you can freely accept or decline, and this will not affect the care that you receive in any way. Even if you agree to take part, you can still withdraw at any time, without having to provide justification. Withdrawing from a study will NOT affect the care we provide for you.

All research projects carried out have been thoroughly checked and approved by the relevant health authorities & ethical committees ensuring it is appropriate and safe to perform. You will always receive clear information about what taking part in a research study would involve and will have the opportunity to ask questions and obtain further details about a study. All projects are fully compliant with all UK laws (incl. GDPR). You may receive a text message, NHS App notification, email or a letter in the post offering you the opportunity to take part in a study (the letter will include some information about the project).

What you will be asked to do as part of the research will vary from study to study. The Patient Information Sheet for each project will detail what is expected of you. The study team is also there to answer all questions you may have.

●  Participation in research is entirely voluntary, and you have the right to say ‘No’.  Nobody will put pressure on you to take part in research if you do not wish to.  You do not have to give us a reason if you decide not to take part.

●  Your care and your relationship with your doctor or nurse will not be affected in any way if you decide not to take part in a research study.

●  You will always receive clear information about what taking part in a research study would involve.  The practice will usually provide you with a patient information sheet; then, if you agree to take part, the study team will explain the study to you in more detail and you will have the opportunity to ask questions about it.

●  Nobody from outside this practice will be given your contact details or have access to your medical records without your prior consent.  If you do agree to take part in a study, you will be asked to sign a consent form – this will clearly state which parts of your notes (if any) may be looked at for the purposes of the research.

●  You will not be asked to take part in a large number of studies.  Most researchers are very specific about the criteria that people need to meet in order to enter their study.  Usually this means that only a relatively small number of patients at the practice will be suitable for any one study.

Note to children/parents of, seeking private ADHD assessment

We are sympathetic to the issues that the long waiting lists for ADHD diagnosis on the NHS are causing patients and their families and hoping that these problems are addressed with increased capacity. These waiting times can sometimes result in parents choosing to have a private assessment and possibly be prescribed medication privately. At Cross Keys we are unable to enter into shared care treatment with private providers. If a medication is initiated, this will need to be prescribed privately. You can request to your GP that a referral is made to the local BHT commissioned NHS providers. However waiting times are long, and we would only be able to take over prescribing once assessed on the NHS and stabilised on medication with an appropriate shared care protocol.

Note to Adults seeking ADHD assessment

Services for Adults with suspected ADHD have very long waits nationally, and our local provider has closed to new referrals. At Cross Keys we will not be able to enter into "shared care" arrangements with online/remote/other providers for Adult ADHD care, and therefore may not recommend an NHS referral at all. Or we may be able to refer to an alternative provider "for assessment/diagnosis only", but not able to share care for treatment. We may suggest a referral to the private sector, but would not be expected to enter into "shared care" with private specialists, as the NHS GP. This is a "commissioning gap" - where the services available on the NHS do not meet the needs of the population - and it has been raised locally and nationally. You may wish to raise it yourself, e.g. with your local MP and/or with the ICB bobicb.plannedcare@nhs.net.